FAQ
To help you quickly understand how we work and what to expect when sourcing through us, we’ve compiled answers to the questions we receive most often. From lead times and MOQs to documentation, payment terms, and sustainability options, this FAQ provides a clear overview of our processes and capabilities. If you need clarification or have a question not covered here, our team is always ready to assist.
What are typical lead times?
They vary by category and origin; we confirm lead times with each offer and can propose expedited options when available.
What about MOQs?
MOQs depend on the manufacturer and packaging; we’ll propose feasible breaks and consolidation options.
Can you handle labeling and documentation for my market?​
Yes—we coordinate market-specific labeling and provide required documents (e.g., ISO/GMP/HACCP support where applicable, SDS/MSDS, origin, test reports).
Do you provide samples?
Yes—where applicable. Sample costs and lead times depend on the product and origin.
Which payment terms do you offer?
Options range from advance to structured terms, subject to KYC and credit approval. Trade credit insurance can be arranged on eligible transactions.
Do you ship DDP?
Where feasible and compliant for the destination; otherwise we support EXW/FCA/FOB/CIF/DAP.